What does the first conversation involve?

How do we respond to you enquiry? 

All new client enquiries involve initial Needs Assessment communication. We may have discussions on the phone, in email or in a meeting.  If the work you require is within our capability we provide a proposal or you instruct us to proceed.

If no work is needed we tell you. If a referral to others is appropriate we provide contact details or introductions.

What does needs assessment involve?

To advise you, your company or organisation, at the start of any new project we need the background facts, documents and information.

This can be done sometimes in a brief email or phone conversation. Other times it involves more time. A good place for you to begin is to complete our Enquiry Form.

To speed the Needs Assessment process and make it more efficient, after initial contact we often supply fill in templates. These include forms, instruction sheets or questionnaires. After completing them you send them to us to go to the next stage. We will then advise you on the next step.

Do we have a guide for needs assessment for your work?

Yes, we can email a PowerPoint slide show titled Needs Assessment Guide.  It helps us provide more effective solutions for you, your company or organisation. It is particularly useful if we need to understand your business process and detailed offerings before advising or drafting legal documents. 

The Guide provides advice on how to prepare clear and comprehensive instructions for Dilanchian. This saves time and money.

How do we charge for your work?

Our fees are usually an estimate for the full job or for the first stage of it, or a list of our hourly rates (which vary based on the type of matter and the seniority of the person dealing with your work).

When do charges begin for your work?

We do not charge until you, your company or organisation accept a proposal or tell us to proceed. We may require payment or, alternatively, a security sum which we will hold in our trust account until acceptance of our tax invoice. You can supply the security sum by cheque or direct deposit followed by a confirmatory email to us.

What paperwork is needed before we begin your work?

Normally we supply a proposal, usually a written Costs Disclosure as required by law and a Services Agreement. We set out the scope of our work, the project personnel, and the financial terms.

There are numerous additional steps we take internally to get ready to do your work - eg a conflict of interest check, opening a file, selection of appropriate procedures, and identification of relevant templates.

What workflow would apply for your work?

Our workflow for project management generally involes a six stage process:

1.   Client Enquiry
2.   Needs Assessment
3.   Client Dialogue
4.   Proposal Writing
5.   Service Agreement Acceptance
6.   Delivery

What methodology would we use for your work?

Generally our professional services methodology involves three broad steps:

1.  Plan:  We chart the path for your assets, particularly your knowledge, intellectual property, technology and innovations. This planning work helps you use your assets for wealth creation, productivity, market positioning and market leadership.

2.  Manage:  We integrate legal, business and technology strategy for your assets. This management work unifies and simplifies the work. You save time and money and minimise hassles.

3.  Lead:  We aim to achieve big picture results for you, combining law with other disciplines to lead you through your deals. If we exceed your expectations, then we know we are on target.